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All card enclosures are printed on a packing slip form on a standard Letter size paper. One half of the sheet is the actual UPS label and the other half is the Ship-To information. This paper goes into a clear packing sleeve and the sleeve is attached to the top of the box. Any other informational materials provided will also be included in this sleeve. Refer to our website for the return policy.
Shipping occurs Monday through Friday only. No shipping on Saturday or Sunday. Orders placed on Saturday and Sunday will be processed on next Monday. All orders placed with 3 Day, 2 Day or Next day air shipping on Saturday and Sunday or by 1:00 PM CST on Monday ship on Monday. Orders placed with 3 Day, 2 Day or Next day air shipping Monday through Friday prior to 1:00 PM CST ship the same day. Air orders placed after 1:00 PM CST ship the next business day. Ground orders placed before the 1 PM cut off ship within 1-2 business days and are not guaranteed to ship that same day. When a Ground order is placed after the 1 PM cut off the first processing day becomes the next business day. Ground orders placed after the 1 PM cut off will ship within the next two business days. As an example a ground order placed at 7:20 PM on Tuesday night will ship on Wednesday or Thursday. Ground orders placed Saturday and Sunday will ship Monday or Tuesday.
Saturday delivery is available only by shipping next day air on Friday and requesting Saturday delivery in the shipping comments. Standard air options deliver Monday thru Friday only. Saturday delivery cost is total of the Next Day air service plus an additional $15.50 andby special request only. We do not offer 2nd day air Saturday delivery service except under special promotions and offers. Transit times do not include the day a gift ships, Holidays, Saturday or Sunday.
Late Delivery & Service Guarantee Refunds: In the event a carrier delivers a gift late, a shipping refund may be approved but is not always guaranteed. Carriers do not offer refunds of any kind on late deliveries involving a bad address, missing apartment number, incorrect zip codes or any other information supplied which is not accurate. Additionally, carriers do not offer refunds involving but not limited to the following: Acts of God, weather conditions, Emergency conditions beyond their control, mechanical delays of aircrafts or other equipment failures and several additional issues.
All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 3 business days of the gift being received. There are No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received, GiftExpress will make every effort to resolve the issue in a timely manner and to our customer's satisfaction, if and when this issue is reported within net 3 business days. Credits and or refunds will be at the sole discretion of GiftExpress and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If the customer disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be reported in writing by fax or e-mail. Claims are not accepted via the phone.
If the gift is simply not wanted, or the customer is not satisfied for any other reason other than a GiftExpress error, they may ship it back to us at their own expenses as long as it is shipped back within 3 days of being delivered. Only a partial refund on the merchandise amount will be offered, ie. if considered for a refund. Original shipping is not refundable. The refund is also subject to a gifts perishability and condition in which it is received back at our end. The gift must be unopened, untampered with and shipped back within 3 days of being received at your end.
If the gift is damaged in any way which includes but is not limited to heat damage, or we have made an error in sending the incorrect gift, we will call tag the original gift and either ship a new one exactly same, or similar value, or refund the gift in full once the original gift has been retrieved back. However, if we cannot call tag the original gift no refund or credit will be offered.
Retrieving the original gift is the only way we have of verifying the recipients claim or placing a claim with our carrier if necessary. However, GiftExpress has expressly made clear our policy to you our customer and there will be no exceptions. In the event a recipient claims items or pieces are missing, damaged, stale, melted or similar claims, GiftExpress will need the following information from the original box to begin to process our recipients claim in addition to the GiftExpress unique order number. All GiftExpress gifts have batch codes on them and are checked by our personnel. We will need all three lines of information off of the 1 x 2 5/8 white label off of the side/ bottom of the original shipping box, not the carrier label. We can not assist you in your claim without all of this information.
All gifts returned through no fault of GiftExpress will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to GiftExpress and any address correction fees associated with the return. Returned food gifts are not reusable and all food items must be thrown out due to possible heat and temperature damages. Re-shipments of returned gifts are handled as new orders and all fees associated with a new order will apply.nFruit baskets, Cookie Bouquets and all Specialty cookies & Fortune cookies do not receive refunds of any kind when they are returned due to a bad address or the recipient refusing the item because these items need to be thrown away and can not be utilized.
Gifts delivered late or not according to the time in transit map may receive a partial shipping refund based on the circumstances at our discretion. There will be no discount or refund on the gift itself when delivered late and a gift may not be returned due to a late delivery.